Privacy Policy

1. Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Boho Casino may collect information you provide directly, information created through your activity on the website, and information received from service providers where this is necessary to operate the account or meet legal obligations.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other information needed to create and administer your account. We may also keep records of questions, complaints, support conversations and other communications so that we can respond consistently and maintain an accurate service history.

Identity and verification information

To confirm identity, age, eligibility or ownership of an account, we may request verification documents or information. This can include documents and details used for identity checks, address checks, source-of-funds or account-security reviews where applicable. Verification information is handled for the purpose of preventing misuse, protecting players and meeting applicable legal and compliance requirements.

Payment and transaction records

We may record deposits, withdrawals, wagers, account balances, bonuses or promotional activity where relevant, payment method information, transaction dates and related account activity. Payment details may be processed through external payment providers. We aim to use payment information to process transactions, investigate unusual activity, manage disputes, prevent fraud and maintain appropriate financial records.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, login information, pages visited, referral information, session details and records of interactions with the website. This information helps us keep the website working, protect accounts, understand performance and identify suspicious or unauthorised activity.

3. Sharing, security and international handling

Personal information may be shared with trusted service providers that help operate the website and provide related services. These providers may support areas such as payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional advice. They should only receive information that is relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed when reasonably necessary to comply with a lawful request, court order or applicable obligation; to protect the rights, safety or property of Boho Casino, players or other people; to investigate suspected fraud, security incidents or unlawful activity; or in connection with a business change or legal process. We do not sell personal information as a general practice for unrelated third-party marketing.

Depending on the services used, some providers may process or store information outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security of the information, subject to the requirements that apply to the relevant processing.

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact support promptly if you suspect unauthorised activity.

5. Your privacy rights and how to contact us

You may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and any legal requirements that apply. You can contact us about the following requests:

• Access: ask for information about the personal information we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where another applicable ground for deletion applies.
• Marketing consent: withdraw your consent to receive marketing communications or ask us to stop using your information for direct marketing where applicable.

To exercise these rights or ask a privacy question, email support@boho-casino.click. Please provide enough information for us to understand your request and identify the relevant account. We may need to take reasonable steps to verify your identity before providing information or making changes. This helps protect accounts from unauthorised requests.

We will consider and respond to privacy requests within a reasonable timeframe. In some situations, a request may be refused, limited or delayed where this is permitted or required by law, for example where releasing information could affect fraud prevention, another person’s privacy, an investigation or the security of the services. If we cannot fulfil a request in full, we will aim to explain the reason and identify any available options.

Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve disputes, enforce terms, prevent fraud, complete audits or establish, exercise or defend legal rights. When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way personal information is handled. The updated version will be made available on the website. You should review this page periodically, particularly before continuing to use the website after a material change.